Shipping & Returns
We cover 24 hours Replacement Guarantee for Rotten Products sold on ghoroabazar.com.
· Replacement request must be raised within 24 hours after getting the delivery.
· Refund is only applicable to the canceled order items due to product unavailability.
REQUIREMENT FOR A VALID RETURN:
· Proof of purchase (order number, invoice, etc.)
· Reason for return has to be valid and return acceptance conditions met (check out below)
VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
· Delivery of wrong product
· Delivery of defective product
· Delivery of the products with missing parts
· Incorrect content on the website
· Delivery the Rotten Item
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:
Delivery of the ordered items is subject to availability of the
products at our warehouse/store. ghoroabazar.com authority may cancel any order
within 4 to 25 working days if the stock of the ordered item(s) is temporarily
If the customer agrees to wait for the availability of the stock
of the product(s), the order may remain in open/processing/hold status for a
maximum of 21 days.
c. In the case
of clause (a), if the customer has already made an advance payment against the
order, the customer will receive a full refund, if not received any cashback,
within 1-15 working days. Received Cashback amount will be adjusted with the
If the refund amount is below Tk 300, the refund amount will be
disbursed through bKash/Mobile Wallet account of the customer.
If the refund amount is below Tk 50, the refund amount will be
disbursed as mobile top-up/recharge to the customer.
After confirming any Order, if the order is cancelled by the
customer and an online payment is already made by the customer against that
order, othoba.com will charge an Online Gateway Transaction fee while
disbursing the refund amount.
g. Advance payment is required for the delivery of certain vendors' products. We may cancel any order if the advance payment is not made by the customer for such orders.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
• Damages due to misuse of the product
• Incidental damage due to malfunctioning of product
• Any consumable item which has been used or installed
• Products with tampered or missing serial / UPC numbers
• Any damage/defect which is not covered under the manufacturer's warranty
• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on ghoroabazar.com.